Privacy Policy

1. Who controls your data

Data controller: Qaccountants LTD

Address: 411-413 Oxford Street, Unit 1.01, London W1

Privacy contact: london@qaccountants.com

2. What data we collect

• bank statement and transaction data uploaded to generate your report
• answers you provide in the tax-profile flow
• contact-form data such as name, email, phone number, and message
• technical/request data used for support, anti-spam, and rate limiting
• payment and checkout information processed through Stripe
• cookie and attribution data used by HubSpot, including the `hubspotutk` cookie where present

3. How we use your data

• to provide the advisor, categorisation, tax estimates, and reports
• to process payments and verify access to paid results
• to respond to support and contact requests
• to prevent abuse, fraud, and misuse of the service
• to operate, improve, and monitor the product

4. Third-party processors

We use third-party service providers to help operate the service, including:

• OpenAI for transaction categorisation and guidance generation
• Stripe for checkout, payment processing, and payment verification
• HubSpot for contact-form handling and attribution/cookie support

5. Legal bases

We process personal data on the basis of:

• contract, where processing is needed to provide the paid report or related service
• legitimate interests, for support, security, fraud prevention, and service improvement
• legal obligations, where we must keep certain records or respond to legal requirements
• consent, where consent is required for certain cookies or communications

6. Data retention

We retain contact submissions and related support records for as long as needed to manage support, comply with legal obligations, and protect the business.

Payment-related records are retained through Stripe and related business records as required for accounting and legal purposes.

For the advisor flow, uploaded statements and transactions are processed for report generation and are not intended to be persisted on our servers as part of the normal report-generation flow.

7. International transfers

Some of our service providers may process data outside the UK. Where this happens, we rely on appropriate safeguards and provider commitments designed to protect your information.

8. Your rights

Depending on applicable law, you may have rights to request access, correction, deletion, restriction, objection, or portability of your personal data.

To exercise these rights, contact london@qaccountants.com.

9. Security

We use reasonable technical and organisational safeguards to protect your data, including encryption in transit and access controls appropriate to the service.

10. Cookies and tracking

We may use cookies and similar technologies to support the website and track form attribution. This includes HubSpot-related cookies such as `hubspotutk` where enabled.

These tools help us understand how forms are submitted and how users reach the site.

11. Children

This service is intended for users aged 18 and over.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be published on this page with the current effective date.